Frequently Asked Questions

No. Diganta Mobile is an authorized multi-brand retailer and curated distributor. We curate and sell 100% genuine smartphone accessories from top global and Indian brands (including Apple, Samsung, OnePlus, Xiaomi, Anker, Spigen, boAt, Portronics, Belkin, Stuffcool, and more). We verify charging protocol standards, safety compliance, and authenticity so you always receive genuine gear.

Yes, absolutely. We maintain a strict Zero Counterfeit Guarantee. Every charger, cable, audio accessory, and case comes in sealed brand retail packaging with genuine brand holographic seals, serial numbers, and BIS certification marks. Your purchase is accompanied by an official GST tax invoice recognized by brand service centers.

Every product page features a dedicated Device Model Selector and technical specifications table listing exact model compatibility (e.g., iPhone 16 Pro Max, Samsung Galaxy S24 Ultra, OnePlus 12). If you are unsure about fit or camera cutout compatibility, email us at support@digantamobile.com with your phone model.

Gallium Nitride (GaN III) is an advanced semiconductor material that conducts electricity up to 1,000 times more efficiently than silicon. This allows GaN chargers to be up to 50% smaller while outputting higher continuous wattage (up to 65W–240W) with significantly reduced heat generation.

Yes, 100%. The chargers we curate feature intelligent Programmable Power Supply (PPS) and Power Delivery (PD 3.0) microchips that dynamically negotiate the exact voltage and current required by your smartphone. When your phone reaches 80% charge, current throttles down to prevent heat buildup and battery degradation.

MagSafe protective cases, power banks, and car mounts available on Diganta Mobile utilize high-grade N52 neodymium magnet rings providing up to 1,500g of magnetic holding force. Your phone will not detach even on rough road bumps.

Orders placed before 2:00 PM IST on business days are dispatched on the same day. Orders placed after 2:00 PM are dispatched on the next business day.

We offer Free Express Shipping across India on all orders of ₹499 or more. For orders below ₹499, a flat shipping fee of ₹49 is applied at checkout.

Once your package is scanned by our courier partner (via NimbusPost), you will receive automated SMS and WhatsApp tracking links. You can also monitor real-time shipping milestones from your My Account page.

All branded electronics, GaN chargers, power banks, earphones, and charging cables carry an Official Brand / Manufacturer Warranty (typically 6 to 12 Months). Diganta Mobile issues a valid GST tax invoice with every order, which serves as your official proof of purchase for warranty claims at authorized brand service centers nationwide.

We provide a 7-Day Doorstep Replacement Guarantee for items damaged during transit or with dead-on-arrival (DOA) defects. Email support@digantamobile.com within 48 hours of delivery with unboxing photos/video. We approve and dispatch a replacement immediately.

Once approved, UPI refunds typically credit back to your account within 24–48 hours, while credit and debit card refunds appear in 3–5 business days.

We use secure, passwordless authentication. Enter your email or phone number on the Sign In page to receive a fast One-Time Password (OTP) via Email or WhatsApp. No passwords to remember or compromise.

Yes. You can enter your GSTIN during checkout, and an official GST tax invoice with full input tax credit breakdown will be automatically emailed to you upon order dispatch.