Buyer Protection & Service Terms

Warranty, Replacements & Returns

Every accessory retailed by Diganta Mobile carries its official brand manufacturer warranty backed by a valid GST invoice. In addition, our 7-day doorstep replacement guarantee protects you from transit damage and out-of-box defects.

Initiate Claim / Replacement Contact Help Desk

1. Order Cancellation by Customer

  • You may request order cancellation anytime before dispatch by emailing support@digantamobile.com with your order reference.
  • If cancelled before courier handover, a 100% full refund is initiated immediately to your original payment method.
  • Once dispatched with a live tracking number, cancellation is not possible; you may initiate an easy return after receiving the parcel.

2. 7-Day Replacement Policy

We provide a hassle-free 7-day replacement window for:

  • Transit Damage: Glass screen protector cracked, broken casing, or damaged cables in shipping.
  • Out-of-Box Defects: Chargers not delivering rated wattage, power bank indicator errors, or loose connector pins upon arrival.
  • Wrong Model Received: Received a case or protector for a different phone model than ordered.

3. Official Brand & Manufacturer Warranty

All electronics, GaN chargers, power banks, car chargers, and audio accessories sold on Diganta Mobile are covered by their respective Official Manufacturer Brand Warranties (typically 6 months to 1 year depending on brand).

  • As an authorized retailer, our GST tax invoice serves as official proof of purchase for brand service center claims across India.
  • Warranty covers internal component failure, power degradation, or functional defects under standard usage.
  • Diganta Mobile assists customers in coordinating warranty replacements with brand service networks whenever needed.

4. How to Initiate a Replacement or Return

  1. Email support@digantamobile.com with your Order ID and a brief description of the issue.
  2. Attach a short photo or video demonstrating the defect or transit damage.
  3. Our support team will approve and arrange a doorstep reverse pickup or ship out an instant replacement within 24–48 hours.

5. Refund Process & Timelines

  • Approved refunds are credited directly to your original payment source (UPI, Credit/Debit Card, NetBanking).
  • UPI refunds typically credit within 24–48 hours; card refunds take 3–5 business days depending on your bank.